Refund policy

At Airgarb, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect item, we’re here to help with a replacement, refund, or store credit.

Eligibility for Returns

We accept return requests only if:

The item is damaged, defective, or incorrectly delivered.
You notify us within 7 days of delivery.
The product is unused, unwashed, and in its original packaging with tags intact.
You provide clear photo or video evidence of the issue via email.

We do not accept returns for non-defective products.

Items Not Eligible for Return

To maintain product hygiene and fairness, we do not accept returns for:

Worn, washed, tried-on, or used items.
Size or fit issues (please review the size chart before purchase).
Change of mind, personal dislike, or style preference.
Items purchased on sale or marked as final clearance.
Gift cards or digital purchases, if applicable.

Refund or Replacement Options

If your return request is approved, we may offer one of the following options:

Replacement: We will send a replacement for the same product, subject to availability.
Refund: The amount will be returned to your original payment method within 7–10 business days after the returned item is received and approved.
Store Credit: You may choose store credit for future use at airgarb.com.

How to Initiate a Return

To request a return, please follow these steps:

Email us at support@airgarb.com within 7 days of receiving your order.
Include your order ID, a brief description of the issue, and clear photo or video evidence.
Our team will review your request and respond within 2–3 business days with the next steps.

Note: Return shipping is free only for approved returns involving damaged, defective, or incorrect items. Returns for non-defective items are not accepted.

Refund Processing Time

Once the returned item is received and inspected, approved refunds are processed to the original payment method within 7–10 business days. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account or payment app again.
Contact your card provider or payment provider, as some refunds take time to reflect.
If you still have not received it, please contact us at support@airgarb.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, we may issue gift credit after the returned item is received and approved.

Shipping Returns

Once your return request is approved, we will share the return instructions with you. We recommend using a trackable shipping service where applicable. We cannot guarantee receipt of items sent without tracking.